Michael Avery and guests discuss the rapidly evolving field of natural language processing
15 September 2021 - 15:03We’ve all heard “This call may be recorded for quality and training purposes” when contacting a call centre. And while some calls are used for training purposes, more often than not they are used to improve language-processing algorithms.
The insights gained from this information have driven businesses into a new domain of customer understanding, but limiting the analytics to this type of highly structured format excludes the majority of the data that’s being created. Global research and advisory firm Gartner reckons 80% of the data created at present is unstructured, generated from conversations with customer service representatives and on social media sites, among other avenues. Now businesses are turning to natural language processing technology to derive understanding from the countless unstructured data available online, in call logs and on social media.
Joining Michael Avery to discuss this evolving technology are Dr Vukosi Marivate, the Absa UP chair of data science at the University of Pretoria, and co-founder of Deep Learning Indaba; and Johan Steyn, Business Day contributor on tech and AI, and chair of the special interest group on AI and robotics with the Institute of Information Technology Professionals of SA.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
WATCH | Brazen BMW driver caught spinning on N3 highwaySocial media has been atwitter since video footage of what appears to be a blue BMW M3 spinning on public roads went viral late last week
Read more »
WATCH | Maggs reveals how he almost went to jail thanks to Bongani Fassie'I was going to court for like two years. It added to the music depression.'
Read more »
WATCH | Exclusive footage of woman ‘ordering hitmen to kill sister, kids’The footage was allegedly captured by an undercover police officer who had hidden the recording device in the car in which he, Ndlovu and another recruited “hitman” were travelling.
Read more »
WATCH: Dog-sized lizards are taking over the Southern United States'The Argentine black-and-white tegu, a large lizard that can grow up to four feet (1.2m) in length, has already proliferated widely throughout South Florida.” animals pets florida
Read more »
Gauteng Township Bill | WATCH | Business owners not convincedThe new Township Bill has just been tabled in the Gauteng Legislature and is expected to be a game-changer in the province.
Read more »
WATCH: What is behind ARC’s growthDay TV spoke to African Rainbow Capital co-CEO Johan van Zyl about the company’s full-year results
Read more »