The U.S. Department of Transportation and Secretary Pete Buttigieg will require Southwest Airlines to give prompt refunds and reimburse extra expenses after...
that were not able to handle a large number of pilot and flight attendant reassignments after winter storms hit key airports such as Chicago and Denver.
Southwest said the operational breakdown will cost the company $725 million to $825 million in lost revenue, reimbursements and goodwill gesturesThe department also says that Southwest must refund tickets bought on credit cards within seven business days and 20 days by cash or check for “flights that Southwest made significant changes to or canceled, regardless of the reason, unless the passenger accepted the alternative offered such as rebooking.
It also said Southwest must provide reimbursements for hotels, meals and alternative transportation such as rental cars and flights on other carriers between Dec. 24 and Jan. 2. The department is also pushing Southwest to give “substantive responses to all consumer complaints within 60 days or sooner.”
The notice from the executive branch department keeps the pressure on Southwest as it works to process reimbursement requests and faces scrutiny from other government branches in Washington as well. Congressman Colin Allred blasted Southwest for not participating in a call with lawmakers and
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