'Tell Us Now' app debuted in 2017, but goes widely unused.
SAN DIEGO — The City of San Diego has its"Get It Done" app, but what if you live in San Diego County? Turns out, there's an app for that too.CBS 8 learned more about the app while doing a "I'm at wits end now about this whole mess. I mean it's like they don't care about us out here in Spring Valley," said James Firminger.
Firminger was upset about the streets outside home on Ivanho and Omega, which are covered with cracks and potholes. Firminger told CBS 8 he had been trying to get the county's attention for more than a year, but no luck.
Pasumarthi explained people in unincorporated San Diego County can report non-emergency problems and track their progress, similar to how the city's ‘Get It Done’ app operates.“The moment you hit the send button, that information comes over to our front office staff.
Pasumarthi says they take in all kinds of requests ranging from road repairs to broken streetlights and downed trees.Pasumarthi admitted ‘Tell Us Now’ isn't being used as much as they'd like it to be, saying of the 500 or so requests they get per month, only 10% come from the app. "We would like it to be deployed more on many of the smart phones, but today I believe over 12,000 users have this app downloaded on their smart phones," said Pasumarthi.Back in Spring Valley, once CBS 8 made the county aware of the road issues there, they started filling in potholes within 24 hours.Aside from ‘Tell Us Now,’ you can also email and call in requests to the county.
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