Walmart is going to begin delivering groceries inside shoppers’ homes, right to their refrigerators.
The company said the workers who are responsible for these delivery runs will be put through an "extensive training program, which prepares them to enter customers' homes with the same care and respect with which they would treat a friend's or family's home." It said these people must be with Walmart for at least a year, they'll be vetted by the company and must have a W-2 form on file.
"There will be early adopters and then word of mouth will spread," Walmart's head of e-commerce in the U.S., Marc Lore, said about in-home delivery. "It's like Airbnb." And for Walmart, "you might think it's a lot more expensive ... the time to get [groceries] into the fridge," he said in an interview. "But we can batch the deliveries." And so, "the actual delivery cost is a lot cheaper, [and] that offsets the timing to go into the home and fridge," he explained.
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