News4JAX keeps hearing from VyStar members who are frustrated, fed up and tired of waiting.
Another member said, “It’s not fully functional. And it just kind of a black and white screen. I don’t know if that’s the new look. But if it is, it’s, it’s it’s definitely worse than it was before.”
A public relations firm representing VyStar declined to answer our question about why a backup system was not immediately implemented when the new platform did not work as anticipated. It also did NOT respond to our question about Nymbus. That’s the company VyStar invested 20-million dollars in back in April 2021. Then in July – VyStar chose Nymbus to be the vendor for its new online banking platform.
“The fact that they launched this thing is just unbelievable,” Armstrong told us. “And I certainly wonder where the accountability is.” Again, VyStar’s branches and contact center closed Memorial Day, but they say members can view their balances and make transfers 24/7 using Magic*Touch phone banking.Copyright 2022 by WJXT News4JAX - All rights reserved.
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