VW Car-Net balks at tracking child in carjacked SUV because subscription lapsed
. She had brought one kid inside, when one of the men tried to steal the SUV with her 2-year-old boy still inside. The carjacker ended up beating the mother — and running her over as he drove away. She called 911, and sheriff's deputies responded.Car-Net for assistance in finding the SUV and the child. But the deputies say the folks at Car-Net wouldn't start tracking the vehicle because there wasn't an active subscription.
"Volkswagen takes the safety and security of its customers very seriously. Our thoughts are with the victims and their family. "Volkswagen has a procedure in place with a third-party provider for Car-Net Support Services involving emergency requests from law enforcement. They have executed this process successfully in previous incidents.
:Unfortunately, in this instance, there was a serious breach of the process. We are addressing the situation with the parties involved."
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