“We have some real work to do in making this right,' said Southwest CEO Bob Jordan.
Extensive delays and missing luggage are also adding to the issues after the airline canceled more than 15,700 flights since the winter weather began disrupting air travel on December 22, according toWeary travelers on the receiving end of the cancellations have lined up en masse at airports all over the country, including Austin-Bergstrom International Airport.
One Twitter user shared a video to social media of the customer service line at the airport on Monday. The video can be viewed in the media player at the top of this article.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Did a Southwest Airlines Pilot Post on Facebook, 'Southwest Airlines Has Imploded'?Facebook users copied and pasted a post about a supposed Southwest Airlines pilot as the company struggled with canceled flights in December 2022.
Read more »
Why Southwest Airlines canceled so many flights during the busiest holiday travel week of the yearSouthwest Airlines travelers faced a brutal capstone to the Christmas weekend, as the company canceled 70% of its flights Monday. Another 63% had been canceled by Tuesday. In a statement on its website, Southwest called its own performance 'unacceptable.'
Read more »
Southwest Airlines CEO releases video statement following cancellation of thousands of flightsSouthwest Airlines CEO Bob Jordan issued a statement and video after thousands of flights were canceled across the country on Monday and Tuesday.
Read more »
Massive Southwest Airlines disruption leaves customers strandedLast week's winter weather travel mess is lingering like a hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines and its frustrated passengers on Monday.
Read more »
Massive Southwest Airlines disruption leaves customers stranded and call centers swampedLast week’s winter weather travel mess is lingering like a hangover into this week — and the headaches are migraine-proportioned for Southwest Airlines and its frustrated passengers on …
Read more »