The United States Postal Services is being asked to do more. At least 16 San Antonio neighborhoods have been identified as having ongoing issues with their cluster mailboxes.
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“I’m disappointed that they feel like we have no way to protect the box they don’t put any type of security on the box yet we’re responsible for it,” Bryant said. When KSAT asked when the shift in responsibility from the USPS to the customer began, we were told, “I was not able to locate a specific timeline, but the Postal Operations Manual online does outline the customer’s responsibility for a mail receptacle.”
While the Westover Elms neighborhood HOA paid for repairs, the Northwest Crossing neighborhood said it isn’t responsible and is not paying, leaving some of the neighbors there stuck going to the post office.
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