Customers have been advised to check their receipts to see if the issue has affected their total cost
Aldi customers have been advised to check their receipts as a number of shoppers claim they've experienced issues after using self-checkouts. Some have even warned the problem could actually be making people's grocery shop more expensive.
Aldi confirmed to The Mirror that discounts in stores get applied at the checkout by staff and the feedback it received about its self-service checkouts was "overwhelmingly positive". However, if customers feel they have been charged incorrectly, the supermarket chain encourages shoppers to get in contact with its customer service team.
Lead Blankley replied in the comments: “The manned till checkouts don’t detect the discounts anyway, it’s done by the cashier.” Another shopper, Tim Hill, also claimed he had a problem with the self-checkouts, writing: “My local Aldi just installed self-checkouts. Dave Webster added: “Unfortunately the till doesn’t recognise the discount sticker/ Next time ask the staff on the self service checkout and they will sort it for you/ If you go back into store they will refund the difference for you.”
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