The proposed new rules target 'controllable cancellations or significant delays' and would mean passengers would be compensated beyond refunds.
US officials called on airlines to make changes after a series of snafus. Now, the Biden administration is pushing for more accountability. Here's how.
The rulemaking pledge continues a push by the Democratic administration to require airlines to improve customer service, and it comes just weeks before the start of the peak summer travel season. Currently, when an airline cancels a flight for any reason, consumers can demand a refund of the unused part of their ticket and certain extras that they might have paid to the airline, such as fees for checking a bag or getting a seat assignment. Airlines often try to persuade consumers to accept a travel voucher instead of a refund.posted an online dashboard
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