US sues Photoshop maker Adobe for hiding fees, making it hard to cancel
) on Monday, accusing the Photoshop and Acrobat maker of harming consumers by concealing hefty termination fees in its most popular subscription plan, and making it difficult to cancel subscriptions.
The FTC also said Adobe forces subscribers who want to cancel online to navigate unnecessarily through numerous pages, while those canceling by phone are often disconnected, are forced to repeat themselves to multiple representatives, and encounter"resistance and delay" from those representatives. Adobe, based in San Jose, did not immediately respond to requests for comment. It said in December it had been cooperating with an FTC probe into its subscription models.
Monday's lawsuit seeks civil penalties, an injunction against further wrongdoing, and other remedies.
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