The department said that since March 2020 it has received complaints from more than 6,000 consumers who claimed Air Canada canceled or changed their flights and then took five to 13 months to provide a refund.
FILE - This May 16, 2020 file photo shows Air Canada check screens at Ottawa International Airport in Ottawa, Ontario, Canada. The U.S. government is seeking to fine Air Canada more than $25 million over what it says have been slow refunds for passengers whose flights were canceled since the pandemic started. The Transportation Department said Tuesday, June 15, 2021, it has received more than 6,000 consumer complaints about Air Canada since March of last year. WASHINGTON — The U.S.
Federal regulations require airlines to provide refunds when passengers request them if the airline cancels or significantly changes the schedule of a flight. For cross-border flights, airlines are supposed to make credit card refunds within seven days, rising to 20 days for tickets bought with cash.
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