A list of lawmakers came out to issue renewed criticism over widely-held disapproval of the grip that events giant Ticketmaster has over the industry and its record of poor customer service.
The reinvigorated critiques over the ticketing giant came after multiple days of issues with ticket presale windows for Taylor Swift fans waiting in line to purchase high-priced concert tickets.
Accusations that Ticketmaster has become a monopoly, or a near-monopoly, have been hurled at the company on social media, after many believe it has become too large and powerful to deal with a plethora of issues that its customers have been having over the years since its merger with Live Nation. With little to no other competitor companies for fans and artist to turn to in order to buy and sell tickets to shows, Taylor Swift fans found themselves, this time, stuck in long online queues amid the multiple site crashes, to purchase tickets that many see as exorbitant in price, with a list of fees.
This can be a major financial blow for fans who have to travel from other cities to see concerts and attend other types of events, to then find out there has been a postponement to another date because of unforeseen circumstances. Tickets went on presale Tuesday via Ticketmaster's Verified Fan program that tries to keep tickets out of the hands of resellers, and first in the hands of fans.
🎟️Update: the @taylorswift13 portal is not going well for many Swifties. I'm hearing about site crashes and fans waiting for hours. You'd think all these service and convenience fees could go to a working website @ticketmaster.https://t.co/lzd5qRY6IgIn 2009, Ticketmaster and Live Nation merged two years after an announcement that the live-events company planned to create its own ticketing service.
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