The U.S. government is fining American Airlines $50 million for failing to provide wheelchair assistance to passengers with disabilities and damaging thousands of wheelchairs over a five-year period. The Transportation Department announced the civil penalty on Wednesday.
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American said it has cut its rate of mishandling wheelchairs and power scooters by more than 20%, and fewer than one in every 1,000 customers who ask for wheelchair assistance The punishment for American is far more severe than the Transportation Department meted out to other airlines that it determined had violated laws protecting travelers with disabilities. The previous record penalty was $2 millionDepartment officials said the size of the fine against American reflected the large number of incidents, which included damaging wheelchairs or taking too long to return them to passengers after flights.
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