Increasingly restricted branch access amid the coronavirus pandemic will put US banks' online and phone banking options to the test
There are two primary branch strategies that banks are taking to limit the spread of the coronavirus:
Restricted access. Other banks are closing their branch lobbies but maintaining availability by offering services only via their drive-thru windows. BBVA Friday that it would be taking this approach, making most branches drive-thru only and closing locations without drive-thrus or those close to other locations that have a drive-thru option. It will also, however, offer limited lobby hours at 5% of branches, three days per week.
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