APRIL 17 — US airlines are estimated to be sitting on more than US$10 billion in travel vouchers that should have been cash refunds from cancelled flights, a group of senators released today. Many US airlines are cancelling between 60 per cent and 80 per cent of their flights, and under federal...
Cancelled flights are seen on an airport screen in New Orleans, Louisiana US, April 4, 2020. — Reuters pic
“However, many airlines have been obfuscating this right by offering travel vouchers as the default option, requiring passengers to take burdensome steps to request refunds instead,” they said. But JetBlue, which has 5.5 per cent of the domestic market share, said it issued over US$20 million per day of travel credits to consumers in the first few weeks of March.
“None of the biggest carriers with the most revenue, including United, American, Delta, and Southwest, offer similar refunds,” it said.Sun Country, a Minnesota-based ultra low cost carrier, said refunding all of its non-refundable tickets outside of DOT guidelines “would put the company’s future at risk.”
If passengers do not specifically request a refund, they are issued a travel voucher. While many airlines have made the vouchers valid for up to two years, some airlines’ vouchers expire within one year.
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