The annual Airline Quality Rating shows that the quality of airline service in the U.S. soared to a record high in 2018.
For all the griping and grousing you may hear about flying these days, a new report says the quality of airline service in the U.S. soared to a record high in 2018.
"It is the best year we ever had," said Dean Headley, professor emeritus at Wichita State University."Three out of the four things that we track got better this year, so I would have to say it is doing well." Two areas in particular stand out in this year's report. Complaints about airlines to the DOT dropped 23 percent, while the number of passengers bumped from oversold flights was cut in half. Following the controversy of a United Airlines passenger being dragged off of a plane in April 2017, U.S. carriers either abandoned or curtailed the number of flights they oversold.
While the numbers are encouraging, the Airline Quality Rating fails to track complaints posted on Twitter or other social media platforms. That's become a popular way for many travelers to voice their displeasure with airlines for a variety of issues, from being bumped off a flight to losing a suitcase.
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