After a contract with the U.S. Postal Service expired, UPS will now handle all SurePost package deliveries door-to-door. This change impacts businesses that use SurePost and consumers who receive packages through the service. Here's what you need to know about the changes.
SurePost, a UPS service primarily used by businesses to send packages, is undergoing significant changes following the expiration of its contract with the U.S. Postal Service ( USPS ). Previously, SurePost packages were often handed off to USPS for final delivery. However, with the new arrangement, UPS now assumes full responsibility for door-to-door delivery of SurePost packages.
This change primarily affects businesses that utilize SurePost for shipping, as well as consumers who receive packages through this service. For the majority of recipients, the change means no disruption in their delivery experience. UPS SurePost continues to deliver to residential addresses within the contiguous 48 U.S. states. However, a key difference is that SurePost is no longer available for deliveries to P.O. boxes, including APO/FPO/DPO addresses. This limitation arises because only the USPS can deliver directly to P.O. boxes. Consumers relying on SurePost for deliveries to P.O. boxes will need to explore alternative shipping methods offered by UPS, such as Ground, Second Day Air, or Next Day Air. UPS is actively working to update its systems to reflect the removal of P.O. boxes as a shipping option for SurePost. Consumers with SurePost packages en route to P.O. boxes can utilize UPS MyChoice to redirect them to a street address. With UPS MyChoice, consumers also have the flexibility to direct packages to any UPS Store location or UPS Access Point partners like CVS, Michaels, and other local businesses. UPS emphasizes that this change in SurePost delivery does not affect its primary delivery services, such as UPS Ground, Second Day Air, and Next Day Air. The USPS, in its statement, acknowledged the evolution of its contracts with package consolidators, stating that the previous agreements did not adequately reflect operational, financial realities, or the enhancements to its product offerings. As a result, some businesses negotiated new agreements, while others did not. The International Brotherhood of Teamsters, representing UPS drivers, welcomed the increase in volume associated with SurePost returning to UPS trucks, citing the potential for more delivery opportunities and overtime for its members.
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