After a senior-citizen couple was kicked off a late-night United flight over duplicate seat assignments, the company branded the 68-year grandmother as 'belligerent.'
Professors Jessie Au & Guill Wientjes together. They say they were unfairly kicked off a United Airlines flight on June 24, 2019.An elderly married couple, Jessie Au, 68, and her husband M.G. Wientjes, 66, both PhDs and retired professors, were kicked off a late-night United flight from Washington, DC to Los Angeles earlier this summer.
Forbes.com contacted United Airlines multiple times to hear their side of the story, but has yet to receive a response for publication. They got boarding passes with assigned seats 21A and 21C in the exit row. The couple boarded in the first two boarding groups, stowed carry-ons and relaxed in their seats. About 20 minutes later, another passenger in the 5boarding group appeared with a boarding pass for 21A. A flight attendant took both boarding passes and headed to the back of the plane, apparently to try to resolve the situation.
Au says, “The flight attendant and gate agent both yelled at us. We were traumatized. You could hear them screaming throughout the plane. “Don’t touch me! You are coming out! I’m going to kick you off the plane.” Oscar Munoz, chief executive officer of United Continental Holdings Inc., exits after a House Transportation and Infrastructure Committee hearing in Washington, D.C., U.S., on Tuesday, May 2, 2017. Munoz faces the House panels grilling over theThe Wientjes, who say they were sitting in their assigned seats and felt “abused” by United, refused to leave.
“This event was caused by mistakes of two UA employees, the gate agent who double-assigned the same seat to two passengers and the flight attendant who misplaced our boarding pass,” claims Dr. Au. “But no one apologized for the UA mistakes nor acknowledged that UA violated their Contract of Carriage that a seated passenger cannot be removed unless the passenger presents a security or safety risk.”
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