According to Neal O’Brien, representative for SEIU Local 888, employees have worked double shifts, 3 to 5 times a week for the last 3 years, adding up to 90 hours per week.
A union representative said an understaffed and overworked operations division is the cause of roughly 35,000 emergency calls going unanswered by Boston Police Department dispatchers in 2022.
“Some operations workers have become so fatigued with this abusive work schedule, that in some instances have reached their breaking points and have risen from their chairs unannounced, rifled their headsets to the floor and stated they quit,” O’Brien wrote in a letter to Boston Police Commissioner Michael Cox,“The responsibility for this staffing problem is now squarely on your shoulders,” O’Brien continued to write in his letter to the commissioner.
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