The little girl is struggling to sleep
A mum claims the owners of an apartment she and her family stayed in are refusing to send back her daughter's teddy bear unless she pays them £20.
Ms Nevill said: "We put Summer to bed and realised we didn't have her teddy with her - she sleeps with it every night. I messaged the apartments who said they were sending the cleaners in. The cleaners found it and I was told that if I paid postage they would send it back. "The attitude has just been 'we don't care, you're not getting it back unless you pay'. It is absolutely shocking." She added that she would struggle to even afford to pay £20 for the return, as the family struggle with the ongoing cost of living crisis.
"With this particular matter, the guest contacted us to advise that she left behind her child’s teddy and needed this item back. We worked with the guest, located the teddy and offered a collection of the item, this was rejected due to the guest living too far away from the property. "We have offered solutions for this guest to ensure they receive the item, however, neither option has been accepted. We evidently would prefer this matter to be resolved and to have the item back with the owner.
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