The U.S. Consumer Product Safety Commission announced 323 product recalls in 2023, the most in seven years, involving tens of millions of products.
, the most in seven years, involving tens of millions of products, including toys, clothing, and home appliances.according to an analysis by the U.S. PIRG Education Fund“It’s really clear that dangerous products threaten all of us, our children, and our homes every single day,” said Teresa Murray, U.S. PIRG Education Fund’s Consumer Watchdog director and author of the report.
“It’s really important for people to look out for each other and then report it when something goes wrong. You can file a complaint really easily with the CPSC. And then hopefully, if it’s a dangerous product and not just a one-off bad luck, then it’ll help keep everyone safer,” Murray said. These companies used complicated online forms, made consumers submit their requests by phone, or required them to return the product to the store or ship it back.
While most refunds involved mailed checks or prepaid debit cards , some companies only provided a credit toward another purchase from that company. Other companies offered prorated refunds based on the age of the product.