A call made by ABC 6 On Your Side Problem Solvers this month into Ohio's unemployment customer service line exposed a crack in the system which is leaving the n
A call made by ABC 6 on Your Side Problem Solvers this month into Ohio's unemployment customer service line exposed a crack in the system which is leaving the number of unanswered calls from those unemployed to be underreported. March 21, 2024 A call made by ABC 6 On Your Side Problem Solvers this month into Ohio's unemployment customer service line exposed a crack in the system which is leaving the number of unanswered calls from those unemployed to be underreported.
Lots of back and forth. Lots of being kicked off the helpline because they're already overloaded at 10 a.m. in the morning," said Melinda Good, who was laid off from her video production job in October. "I had no other routes except for reaching out to you to see if you could rattle trees and figure out what's going on."It's a very scary situation not knowing how you're going to pay your bills," she said.
Why is there no one able to answer the phone?" Good asked. "Why is there a continuous backlog of people needing assistance?" Thank you for calling. Due to a high number of calls, we have reached today's maximum number of callers able to speak with a customer service representative."
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