Citizens Advice latest ratings cover last quarter of 2021 and suggests plummeting standards
Photograph: Charles Taylor/AlamyPhotograph: Charles Taylor/AlamyCustomer service standards at UK energy providers have plummeted to their worst levels since 2017, coinciding with soaring bills, according to Citizens Advice.after the regulator lifted the price cap, the charity said its research had revealed a drop in customer service across the board, with many people facing long waits on the phone or for a reply to an email.
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