A day after Uber revealed that more than 3,000 riders and drivers were sexually assaulted last year while using its service, attention turns to what's next for the ride-hailing giant.
FILE - This Wednesday, June 21, 2017, file photo shows the building that houses the headquarters of Uber, in San Francisco. Uber acknowledged more than 3,000 sexual assaults occurred during U.S. Uber rides in 2018, the company said in a long-awaited safety report.
Uber has been working to improve safety over the last two years, rolling out features including an in-app emergency button, a ride-check feature that detects unexpected stops or crashes and the ability for riders or drivers to share their location with loved ones during a ride. The company outlined additional safety steps it will take in the report.
Critics say Uber should be doing more, particularly with background checks, to weed out potentially dangerous drivers. Unlike many taxi companies, Uber and its main U.S. rival, Lyft, do not check drivers' fingerprints against a national database. An added fingerprint check could add precious time to the driver-approval process at a time when both Uber and Lyft are fiercely competing for market share.
Last month, Uber announced it would allow passengers and drivers in Brazil and Mexico to record audio of their rides. In Eugene, Oregon, fingerprint checks earlier this year by the local police department found about two dozen Uber and Lyft drivers had criminal records that were missed in the companies’ checks, DeFazio said. One was a convicted murderer, while another was a registered sex offender, according to The Register-Guard newspaper. The city stopped the people from driving for the companies.
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