A Centennial man who lost $500 after his computer was hacked during a Geek Squad tech support session is now getting his money back thanks to help from Contact Denver7. via jaclynreporting
"We received a recent request for assistance from a reporter with KMGH filed on your behalf," John read from a letter he recently received.
Banks are required to investigate these types of cases, according to Osborne, but there are gray areas. If a customer is tricked into transferring the money themselves or gives thieves their account information, they may be liable. But if they are hacked, or their information is stolen on the dark web, the bank could be on the hook.
It gets even more complicated. Arapahoe County fraud investigator Antonio Hernandez said it's often a struggle to get information in theft investigations from larger banks, and they usually don't want to pursue criminal charges. After our first aired, John received a letter from U.S. Bank approving his claim and refunding his money.
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