Mark Abi-Falah paid a toll road bill back in October but TxTag kept re-sending the bill anyway. He decided to call KENS.
TEXAS, USA — Mark Abi-Falah visited family in Houston during last year’s Labor Day weekend. He ended up on Texas Highway 99, which is partly a toll road, but Abi-Falah had used tollways before without any issue. He got a bill for $3.54 and paid it with a money order in October.
Still, he got yet another bill in December and every month afterwards. Abi-Falah told KENS 5 he did also try calling TxTag’s customer service hotline but he couldn’t seem to get an actual person on the phone. KENS 5 then called TxTag and, once we were able to talk to someone in customer service, TxTag was able to address the issue.
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