I am an author, independent researcher and speaker exploring innovation, information technology trends and markets. I served as co-chair of the 2023 AI Summit in New York, as well as the 2021 and 2022 Summits. I regularly contribute to Harvard Business Review on AI topics.
Artificial intelligence, despite its popularity, has a problem: people don’t trust it. It’s a strange, complex undertaking for many, with terms such as “diffusion models” and “emergent behavior” being bandied about.
Plus, she continued, “we hear questions from our clients about AI: ‘Can we trust the output?’ ‘Will it resonate with our customers?’ ‘Is the AI I'm using secure?’ ‘Is it brand compliant?’ ‘Can I trust that the AI will reward the individuals that create?’ Aramark’s AI efforts started with the establishment of an AI task force, she recounted. “It sounds very big brotherish, but it actually was reassuring to have AI as something we knew we were publicly starting to talk about,” she said.
The company’s AI task force consists of two committees — a regulatory committee, and an exploratory committee. “The regulatory committee, consisting of our compliance officer and legal department, oversaw managing the risk, assessing risk, defining it, determining what the risk level is, and setting up governance,” said Powers. “If an idea moves forward, the regulatory committee looks at the tech behind it.
Aramark also has regular discussions with its technology partners — such as IBM, Salesforce, and Microsoft — “to talk about what they're doing in their own companies internally with AI – and that’s been eye-opening,” Powers said.
Aramark Two Rules That Should Guide AI Powers IBM Artificial Intelligence
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