Travel firm apologises for ‘distress’ caused by cancelled services as it seeks to regain holidaymakers’ confidence
Photograph: Nicolas Economou/NurPhoto/REX/ShutterstockPhotograph: Nicolas Economou/NurPhoto/REX/ShutterstockThe travel firm Tui has written to customers promising that it has learned from the delays and cancellations that ruined the May half-term holiday for many travellers, in an attempt to build confidence ahead of the key summer bookings period.
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