‘It’s been a learning curve for us. I’ll be the first to admit we didn’t always get it right,’ wrote managing director Andrew Flintham
Tui has been widely criticised for telling customers whose holidays have been cancelled that they must accept a “refund credit note” and then phone the company to ask for a refund.The holiday company is promising a new, improved system that will allow customers to request refunds online and manage future bookings – typically postponing imminent trips.
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