Travellers arriving in the UK for the bank holiday weekend and half term break faced ‘scenes of utter chaos’ after a huge glitch caused electronic passport gates to fail nationwide.
A Gatwick Airport spokesman said the problem started on Friday evening but queues had eased on Saturday morning.
He said: ‘Some passengers may experience delays at immigration due to a nationwide issue with UK Border Force e-gates. ‘Our staff are working with UK Border Force – who operate passport control including the e-gates – to provide assistance to passengers where necessary.’Heathrow Terminal 5 was mobbed with travellers
Heathrow Airport posted on Twitter: ‘We are aware of a nationwide issue impacting the eGates, which are operated by Border Force. ‘This issue is impacting a number of ports of entry and is not Heathrow specific. Our teams are working closely with Border Force to help resolve the problem as quickly as possible and we have additional colleagues on hand to manage queues and provide passenger welfare.A Home Office spokeswoman said that the Border Force had put in place ‘robust plans’ to deploy officers to minimise disruption and wait times.
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