Travelers at O'Hare pleased to hear about automatic refund rule for canceled flights
CHICAGO -- An automatic refund for a canceled flightâit seems like a no-brainer, but the new rule from the U.S. Department of Transportation just took effect this week.This news comes right on time for air travelersâas many start to plan and book their holiday travel.Some travelers just found out about these new rules in place to benefit them as they made their way into Chicago's O' Hare International Airport for an evening flight Tuesday.
CBS News Travel Editor Peter Greenberg explained how a passenger becomes eligible for a refund.'So if the airline is delayed because of mechanical, you're entitled to compensation. If the airline is delayed because they are missing a crewmember, you're entitled to compensation. If the airline is delayed because the flight's not there, you're entitled to compensation,' Greenberg said.Delays and cancellation caused by weather will not get travelers refunds.
O' Hare International Airport Flight Cancellations
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