Howard Gleckman’s wife breaks her ankle just before the couple is scheduled to embark on an Overseas Adventure Travel tour. Luckily, they’re insured, but now their insurance check has b…
My wife and I purchased a tour to Tuscany, Italy, for last October from Overseas Adventure Travel. For an additional fee, we also purchased cancel-for-any-reason insurance from their partner, Allianz. We had to cancel a week before the trip began because my wife broke her ankle. We filed a claim with Allianz and received an email from the insurance company a month later, stating that it had completed its review and “payment details” would be forthcoming from OAT.We never heard from OAT.
The next month, I spoke with a representative at Allianz who confirmed that Allianz had indeed completed its processing of my claim three months ago. I informed a supervisor at OAT of this and was assured it would be resolved. I never heard back from the company, so I called again today and was told yet again that I would receive a check next month.
I’ve been getting more complaints about these types of delays. With certain travel companies, when you buy travel insurance with your trip, the insurance payment goes to the company, which then pays you. That can create a delay, especially when there’s a second approval process on the company’s side.
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