After a scooter accident, Jim Hutslar cancels his British Airways flight. Expedia offers him a $1,987 ticket credit, but British Airways refuses the credit, claiming that he was a no-show for his f…
I recently had a scooter accident. I had a flight scheduled on British Airways that I had booked through Expedia. I asked Expedia to reschedule my flight, and it sent me an email saying they had canceled the trip and that I had a ticket credit of $1,987 on British Airways, which would need to be used within a year of my original booking.I called Expedia last month to use the credit, and they said I had none with them and that I should call the airline.
What is a no-show? It’s when you fail to show up for your flight. An airline will cancel all the segments of your flight if you miss one segment. So, if you miss a flight from Miami to London with a connection, British Airways will also cancel the connection. But Expedia should have done this when you contacted it after your scooter accident. As your travel agent, Expedia is the go-between for British Airways, so it is acting on the airline’s behalf.
You should have leaned on Expedia to do the right thing. I list the names, numbers and email addresses of the Expedia executives on my consumer advocacy site,As my advocacy team and I reviewed your paperwork, we concluded that Expedia most likely made a mistake in promising you a ticket credit. You were flying on a highly restricted ticket and were most likely only due a refund of your taxes. But we wanted to get Expedia’s side of the story, so we contacted the online agency.
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