Daniel Onn books a business class ticket on Amtrak. Then, the rail carrier removes the business class car. Does it owe him anything?
Q: I had a business class ticket on Amtrak’s Coast Starlight train from Seattle to Los Angeles. I booked business class because of my low vision and the ability to access Amtrak’s business class lounge. I also get 25% more Amtrak points for food and beverage purchases.
I think Amtrak can do better. I’d like an upgrade to a roomette or access to the business class lounge at the train station and meal vouchers with drinks. Can you please help me fix this? — Daniel Onn, Saratoga, California People are also reading… And what does it have to say about those downgrades? It offers no refunds but suggests a fare adjustment may be in order. Separately, the rail carrier says if it makes a schedule change, an equipment substitution or cancellation and the new accommodation charge or rail fare is lower as a result, it will issue an eVoucher for any residual value. So check your account — you should have received some credit for your downgraded ticket.
If you ever find Amtrak is responding too slowly — or not at all — you can contact the rail carrier through the Amtrak executive contacts I list on my consumer advocacy site: Elliott.org.
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