The association says a clause in the Tourism Industry Act is giving travel agents a headache in dealing with cancellations in tourist packages following the Covid-19 outbreak. FMTNews MATTA Covid19 Coronavirus
Many travellers are putting their plans on hold due to the Covid-19 outbreak.
Matta president Tan Kok Liang said the provision had placed travel agents in “a quandary” as customers were seeking compensation and refunds for their tours following the virus outbreak. Depending on the different policies, he added, the money might have already been forfeited, causing losses to travel and tour agents.He said the tourism, arts and culture ministry should not “micromanage” such contracts as consumer rights are already protected under other laws such as the Contracts Act, Trade Descriptions Act and Consumer Protection Act.“We hope swift action can be taken for the sake of the consumers and the industry,” he said.
He added that Matta was considering taking up legal counsel for any genuine tourism industry players affected during this period.
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