Allie Jennerjahn joined the Denver7 news team in March 2024 as a morning reporter. She was born and raised in Hartford City, Indiana.
Passengers packed onto the platform in Den ver International Airport's C concourse late Tuesday waiting for a train to take them the terminal. Den ver7 reached out to airport officials to see what caused the delays.
Their initial response indicated it was scheduled maintenance that reduced service.'The trains were not down,' Ashley Forest with Denver International Airport said. 'Our trains were reduced for maintenance.'Due to the high volume of delayed flights arriving at the airport from Tuesday's severe weather, there was an increase in passenger traffic, according to Forest. Usually, the airport does not see a large volume of passengers at that time of night, but that's when many of the delayed flights were landing at Denver International Airport, Forest told Denver7.Later, in a reply to a complaint on social media, the airport's official account called it 'critical' maintenance that slowed the trains.'We apologize for last night's delay. An unusually high number of travelers arrived at DEN during this time due to weather delays,' read a reply on X. 'Critical overnight maintenance was being performed on the trains during what is typically a low passenger volume time, resulting in reduced capacity.'There were 1,274 flights delayed Tuesday and 100 cancellations, according to flight tracking website FlightAware.Denver7 first started getting calls and emails around 11:40 p.m. Tuesday.Trains were showing up to C concourse full of people every five minutes. So only a few could get on the train, passenger Barry Hellman told Denver7.Only one train was running, according to another passenger who emailed Denver7.Photos sent to us by passengers show people stacked up the escalators.'The escalators were turned off leaving passengers to climb down with luggage. No notification of what the issue was. No comments on the loud speaker from officials, ' Peggy Carrieres described to Denver7.However, Forest said there were announcements being made. Several travelers voiced concerns to Denver7 about this being a violation of fire safety codes. Train service returned to normal between 1 and 2 a.m. Wednesday, according to Forest. Denver International Airport has been studying alternatives to trains between the concourse and terminal. One of those ideas included a pedestrian bridge from terminal A to terminal B, and from B to C.Denver7 asked DIA CEO Phil Washington in July 2024 when the airport may select an alternative. “We're looking at those ,” Washington said. “We're gonna make a call on those or whether we proceed with that, probably in the next six months or so. But they're not cheap. And we need to understand what our priorities are and prioritize.”
DEN DIA Denver International Airport FAA Phil Washington Trains To Terminal C Trains To Terminal A Trains To Terminal B
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