The owner says the 'evidence' is inaccurate, and that the problem stems from a known engine weakness.
, which currently lists five suspected instances of the issue causing engine failure, not including similar claims dating back all the way to 2013, as Alvarado says.
But Toyota wouldn't know firsthand about the cause of Alvarado's engine failure, as he says the assigned field technician never checked the engine in determining his warranty claim. Here's what happened, according to the Facebook post:"Instead either he or someone at the dealer looked me up on social media. They showed me a photo of me taken at a local Test & Tune event in late March . They also showed me an onboard video of me driving in someone else's white GR86 .
Based on this"evidence," any warranty claim was denied and Alvarado was instead quoted an $11,000 repair estimate, or told he had to remove his car from the dealership. His attempt to negotiate with the dealer's service manager was denied, so Alvarado had the car towed to a Subaru specialty shop where he was quoted $7,000 for a low-mileage engine replacement.
The real kicker in this situation is Toyota's own apparently misleading marketing materials. As Alvarado points out, Toyota's marketing frequently mentions the GR86 being"track tested," and even let new owners sign up for a complimentary NASA track day as a promotion, which is used for the Toyota Supra, as well."Toyota takes its customer concerns seriously. We work hard to deliver a rewarding ownership experience, and we stand behind the quality of our products.
In the meantime, Alvarado urged other enthusiasts to be wary about posting photos and videos of their warranty-covered cars out of extra precaution, as you never know how an automaker is going to respond to vehicles being driven in any manner other than daily duty.
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