The highly rated restaurant responded to the unhappy customer after they demanded a dessert which takes 15 minutes to cook be served immediately.
A top restaurant has hit back at a 'rude' customer who moaned about not being able to enjoy their dessert on a Tripadvisor review - despite ordering it just minutes before their taxi was due to arrive. The guest at The Forge, based in Chester, wrote that nothing had materialised by the time their taxi came to pick them up.
However, the management explained that they did this as standard practice as they could not afford to make their staff stand around while they waited for them to finish. Not only that, but that the guests were seated far away from the kitchen, so weren't affected by the staff beginning close down. "Our booking platform automatically sends out an email asking for a table back after 2 hours however, we would never need a table back for this time and have never had this issue brought up by any of our other guests. Your main issue that night was not the service, it was that we started to close down the kitchen by way of mopping the floors from 10pm.
"You ordered your desserts at 22.11 and ordered a souffle which takes 15 minutes minimum to cook as stated on our dessert menu. You had also ordered your taxi at 22.15 as you took this from the automated email and didn't book them at 22.30 as stated above. You proceeded to be rude and rush the staff for your desserts which we couldn't create any faster. You were still offered these desserts on the house as a gesture of goodwill however, left at 22.
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