Ticketmaster gives update as Taylor Swift tour pre-sale snarls site

There's some bad blood brewing between Taylor Swift fans and Ticketmaster.

Pre-sales for a handful of dates on the singer's new tour began Tuesday. But infuriated fans report the ticketing website appeared to crash or freeze during purchase. Customers turned to Twitter to complain about Ticketmaster not loading or allowing them to access tickets, despite having a pre-sale code for verified fans.

However, Ticketmaster told CNN Business that the "site is not down" and that "people are actively purchasing tickets." In response to the demand, Ticketmaster has shifted the start times of pre-sales for Swift's other concert dates. "Thank you for your patience as we continue managing this huge demand," the company said.

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