Ticketmaster canceled Friday’s planned ticket sales to the general public for Taylor Swift’s 2023 U.S. concert tour as 3.5 billion ticket requests from fans, bots and scalpers overwhelmed the website with record demand.
Meanwhile customer complaints mounted over high prices and poor service, and prominent members of the U.S. Congress backed public pleas for the U.S. Department of Justice to investigate Ticketmaster on antitrust grounds.The American singer’s highly anticipated “Eras” tour, her first in five years, had already set the entertainment industry abuzz. In the “presale” round on Tuesday, over 2 million tickets were sold, the most ever for an artist in a single day, Ticketmaster said.
“The staggering number of bot attacks as well as fans who didn’t have invite codes drove unprecedented traffic on our site, resulting in 3.5 billion total system requests – 4x our previous peak,” Ticketmaster said. “Never before has a Verified Fan on sale sparked so much attention – or uninvited volume.”
“I’ve long urged DOJ to investigate the state of competition in the ticketing industry,” U.S. Senator Richard Blumenthal said on Twitter on Thursday.
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