Ticketmaster apologizes to Taylor Swift and her fans for the Eras Tour ticket disaster.
for her 52-date Eras Tour, which initially crashed shortly after launch as 14 million fans and billions of bots flooded the site, causing service disruptions.
“Never before has a Verified Fan onsale sparked so much attention — or traffic,” the company wrote. “This disrupted the predictability and reliability that is the hallmark of our Verified Fan platform.”
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