This news story recounts a consumer's frustrating experience with StubHub when his Super Bowl tickets were canceled and he was unable to obtain a refund for the price difference. Despite StubHub's explanations regarding their security measures, the consumer sought help from the Troubleshooters, ultimately leading to a partial refund.
Jason Marraccini of Warminster, Bucks County, contacted the Troubleshooters about a frustrating ticket issue he experienced when purchasing tickets for the Super Bowl on StubHub. Marraccini and his family had attended the Eagles' Championship Game and, after their victory, immediately bought four Super Bowl tickets on StubHub. He ended up purchasing two separate sets because the platform couldn't provide four tickets together.
Later, he received an email stating that one set of tickets had been canceled. Marraccini then found what appeared to be the same tickets on StubHub and re-purchased them for $1,200 more. He expected StubHub to issue a credit or refund for the difference.A StubHub spokesperson explained that Marraccini's initial transaction was never completed because it was flagged as high risk by StubHub's internal safety team. StubHub maintains a robust trust and safety process to prevent fraudulent activity. While Marraccini was dissatisfied with the cancellation and lack of clarity regarding the reason, StubHub insisted its security system had flagged the issue appropriately. Marraccini argued that the responsibility should have been on StubHub to identify and address potential problems before listing the tickets on their platform.StubHub refused to provide a refund or credit for the price difference, prompting Marraccini to reach out to the Troubleshooters for assistance. The company spokesperson stated that less than 0.2% of orders encounter any issues and acknowledged the frustrating experience Marraccini faced. As a gesture of goodwill, StubHub decided to offer Marraccini a partial refund, despite it not being part of their standard policy. Marraccini expressed relief that the situation was eventually resolved, even though he felt it shouldn't have taken contacting the Troubleshooters.
Technology Sports Stubhub Super Bowl Tickets Ticket Cancellation Consumer Rights Refunds
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