THREE mobile network is down for users across the country. Issues have been reported by hundreds of customers according to Downdetector. Three customers report that they can’t make or receive…
"We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual."Can I get compensation if my mobile network goes down?entitled to compensationInternet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
This is usually automatic but the regulator Ofcom has said firms don't have to pay compensation at the moment due the coronavirus outbreak. If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit. If you're without service for a sustained period of time then you may have the right to leave without incurring a fee.You can also speak to Three Mobile via its live chat service on the app.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution scheme.We pay for your stories!
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