Employees at a chain restaurant in Tennessee have to temperature check guests, or question them about COVID-19 symptoms, change gloves constantly, and enforce social distancing — and that's just to start.
— and one regional chain's 8-page document painstakingly detailing what that entails is being criticized by some servers and staff as"not possible,""impractical" and"exhausting."Temperature checks for every guest and employee before they enter.Ask people to take their food from the server trays themselves — and put it back on the trays when they're done.
She handles all the money in the restaurant, and said it was impossible to wash her hands after every transaction. "As always, the health and safety of our customers and team members remains a top priority for O’Charley’s," the statement said. "I didn't even watch it," the server said."We had to play the video to show that we watched it during the meeting, but I couldn't even tell you what was on the video."
The state’s guidelines require restaurants to screen all guests and employees for possible COVID-19 symptoms before they enter the premises.The O'Charley's document suggests that the “best practice” would be on-site temperature checks for every guest and employee. “This is a new position they’ve created,” the manager said. “I’m not sure who that person is right now. I’m not sure if we even have that person.”
The O'Charley's server said that the requirement of asking guests to serve themselves using tray jacks"is not happening." A manager at a different O’Charley’s branch in Tennessee told BuzzFeed News that at least 50% of guests who visited the restaurant after it reopened on Monday did not keep six feet apart and refused to follow the arrows on the floor to maintain social distancing requirements — despite the staff urging them to.
"I don't think anybody's been thinking about it because we're so overwhelmed with what we have to do and the amount of work we have to put in making the restaurant run," she said. The other manager said that she was “highly concerned” about the safety of her team members, especially some who have health issues in their family and are “super scared about coming into work.”
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