I am a senior reporter for technology, covering venture capital and startups. I am based out of Forbes' San Francisco bureau, where I previously covered tech billionaires as a wealth reporter, and wrote about artificial intelligence as an assistant editor for technology.
Arvind Jain, CEO of Glean, during Web Summit 2022 at the Altice Arena in Lisbon, Portugal. or all the hoopla over the past year around artificial intelligence, its impact on the workplace largely remains to be determined. AI-powered features, such as the autocomplete functions in Outlook or Gmail, have made only subtle inroads into work tools.
In that sense, Glean finds itself ahead of the curve of many AI companies, giving Jain a unique perspective on what’s to come for his startup peers and their enterprise customers. It has already raised some $155 million from a who’s who of top Silicon Valley venture capital firms—General Catalyst, Kleiner Perkins, Lightspeed and Sequoia—and amassed more than 200 enterprise customers, including Databricks, Niantic and T-Mobile.
Two years after the transformer breakthrough, Jain cofounded Glean. “When we started, generally people didn't care about what we were building,” he said. By the time Glean publiclythe product in 2021, it had gained a little traction thanks to a boost in demand for technology to ease the pandemic-induced transition to work-from-home. About 40 companies, most of them fellow software firms, came on as early adopters.
“There are a lot of products and a lot of great demos, but they’re all very thin wrappers on top of foundational models” — like OpenAI’s GPT-4 or Google’s Bard — “so people are discovering that there’s not much that they’re getting from these products,” Jain said.
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