The airport experience can vary from one location to the next. These are the mega airports that J.D. Power found scored the highest for overall customer satisfaction.
Traveling through an airport to catch a flight can often be a busy and chaotic time for many passengers. Some airports, though, can make the experience more enjoyable – or at least easier – than others. According to J.D. Power’s "2024 North American Airport Satisfaction Study," 60% of North American air travel passengers it surveyed indicated that they enjoyed their airport experience to some extent.
These are the mega airports that J.D. Power found scored the highest for overall customer satisfaction. The study considered airports that handle more than 33 million flyers annually to fall in the "mega" category. When it came to overall customer satisfaction, Minneapolis–Saint Paul International Airport topped other mega airports, scoring 671 out of a possible 1,000. Brian Ryks, the CEO of owner Metropolitan Airports Commission, said the No.
More than 48 million travelers went through Phoenix Sky Harbor International Airport, which placed third with a 633 customer satisfaction score, over the course of last year. John F. Kennedy International Airport ranked No. 4 for overall customer satisfaction, J.D. Power said. The airport is located outside of New York City in the borough of Queens.
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