J.D. Power's 2023 North America Airport Satisfaction Study measured overall traveler satisfaction by examining six factors in order of importance.
Mega airports are defined as those with 33 million or more passengers per year. That sets them apart from large airports, which have 10 to 32.9 million passengers per year, as well as medium airports, which have 4.5 to 9.9 million passengers per year.
The data in the study was fielded from August 2022 through July 2023. The airports were also measured based on a 1,000-point scale of overall customer satisfaction., the Los Angeles International Airport didn't make the top 10, landing in the No. 11 spot with a score of 765.After being No. 3 in 2022, the Detroit Metropolitan Wayne County Airport landed in the No. 1 spot this year.The Detroit Metropolitan Wayne County Airport jumped from the No. 3 spot last year to the No.