When someone reports they did not receive their benefits on time, the Illinois Department of Employment Security is supposed to trace where the money went. But in thousands of instances the agency was slow to investigate, a CBS 2 investigation found, and IDES refuses to release critical documents that could show the scope of the problem.
Thomas believed IDES stopped the fraud when she first reported it last May. Four months later, after speaking to agency representatives, she thought her issue had been resolved. Eventually, she got a call back from another representative. Instead of getting the money she was owed back, she was told that check was released - but not to her.Despite the two claimants reporting they were hacked to IDES a year ago, neither has received the money they reported missing.
IDES said claimants submitted 3,821 tracers from March 1, 2021 through Nov. 30, 2021. That's 3,821 times laid-off workers reported they did not receive their benefits in less than a year. In that timeframe, IDES completed investigations and paid out on 958 tracers, or less than a third. Thomas said she mailed in her tracer forms in October of 2021. By December, an IDES representative told her the agency couldn't find them. She had to resubmit and was told to check back in 45 days. More than two months later, she's still waiting for an outcome.
CBS 2 sent IDES spokesman Will Gomberg a detailed list of questions for this report, including how many employees are tasked with processing tracers, and why it's taken months - sometimes more than a year - for IDES to track claimants' money.
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