The world’s best banks: the future of banking is digital after the coronavirus
Never were these growing demands more important than during the coronavirus pandemic, which forced countries around the world to announce lockdowns to combat the spread of the virus. Unable to visit bank branches, consumers turned to mobile apps and online services to get transactions done. In the U.S.
The 2008 financial crisis didn’t just usher in an era of consolidation and low rates that reshaped the banking industry globally, it also coincided with the mass adoption of the smartphone and a shift to digital banking. In the wake, a crop of web-first lenders emerged to challenge the world’s biggest banks and made offering end-to-end mobile banking features a matter of survival. The coronavirus only affirmed that there’s no looking back.
Now, with Covid-19 affirming most digital banking trends, Bogdaneris wonders whether ING will increase the digital banking pace. Says Bogdaneris, “Where we have physical distribution and literally closed branches, [the question is] when the crisis abates - are some of them still needed?”
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